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111casino sets out these legal terms so you know exactly where you stand — your rights, our obligations, and how this policy applies to your account and activity on the platform. Access to our services depends on your local law and eligible regions in Bangladesh.
Our legal terms govern everything connected to your 111casino account — from how you open and use your wallet to how we store your transaction records and handle any dispute you raise. Because we serve Bangladesh, the practical context of these terms runs through the payment rails you already use: your bKash wallet, your Nagad account, or your Rocket number are the same credentials that appear in your deposit and withdrawal history, and our policy covers how those records are held and accessed. Availability of our services depends on your local law and the eligible regions where this platform operates. We do not make representations about legality in any jurisdiction beyond what applicable law confirms. If a rule in these terms conflicts with mandatory local law in your region, local law takes precedence to the extent of that conflict. When you open an account, you confirm that you are accessing the platform in a region where it is available to you and that you meet the eligibility conditions shown at the time of account creation. We review these terms periodically; when we update them, we note the revision date at the top of the page and, for material changes, notify you through your registered contact details.
Not every part of your experience sits under the same policy rule. Understanding the scope helps you know where to look when a question comes up — and which route to take when you need to raise one.
Your login, identity verification steps, and account status are fully within the scope of this policy. Any decision affecting your ability to access your account is governed by these terms and can be raised through our support route.
Deposits and withdrawals processed through bKash, Nagad, or Rocket are subject to this policy for the platform side of the transfer. The payment provider's own terms govern the wallet side; we cannot override those rules, but we can provide your platform-side record on request.
Games, odds, and promotional notices published on 111casino are covered by these terms. Content accuracy, availability, and any changes to what is offered fall within our editorial and legal obligations as the operator.
Links to external sites, game content from our studio partners, and any third-party tools you access through the platform carry their own terms. We are not responsible for the policies of those third parties, and this policy does not extend to them.
These terms are not just obligations on your side — they carry concrete actions you can take. You have the right to review the records we hold against your account, to ask us to correct details that are inaccurate, and to raise a formal question about how your information or transactions have been handled. Each of these actions has a clear path through our support system, and we are obligated to respond. If you submitted a bKash deposit and the platform record does not match your wallet receipt, that is a correctable entry — open a support ticket with both references and our team will reconcile them. The same applies to Nagad or Rocket transfers. We retain transaction data for the period required by applicable rules; after that retention window closes, records are deleted in line with our data handling schedule. You can request a copy of your transaction history from within your signed-in account area at any time during the retention period.
Log in and navigate to the transaction history section of your account to see a full record of deposits, withdrawals, and activity. This view is available at any time while your account is active.
If your name, contact details, or wallet reference is recorded incorrectly, submit a correction request through the support channel. Include your account ID and the correct information so our team can update it.
For any question about how this policy applies to your specific situation, use the live chat or email route. State your account reference and the section of the policy you are asking about so the response is direct and relevant.
Where local law grants a right to erasure, you can submit a request through the support route. We will confirm what can be removed within the retention rules that apply and process the request accordingly.
Policy questions deserve a direct answer, not a generic response. Use the routes below to reach the right team for your concern — each one is staffed for account and policy queries.
Open the chat icon from any page while signed in. For policy questions, state your account reference in the first message so the agent can pull up your record directly.
Send policy and data queries to our support email, available on the Contact page of the site. Include your registered contact detail and a clear description of your question so we can route it to the right team.
The Help Centre on the site carries published answers to common policy questions, including how to read your transaction history, how to submit a correction, and what the retention period covers.
We apply a consistent set of data-handling practices across all accounts — whether your activity is on the sportsbook side, the casino floor, or moving between the two through a bKash top-up.
Your account data and transaction records are stored for the period required under applicable rules. We do not hold data beyond that window, and deletion follows a scheduled process rather than a manual one.
We use cookies to keep your session active, remember your last location in the lobby, and measure how pages perform. You can review the cookie settings from the footer link on any page of the site.
Your account is protected through the login and verification steps shown during account creation. If you suspect unauthorised access, change your credentials immediately and contact support through the live chat route.
For data handling questions that go beyond the Help Centre answers — including requests related to retention, correction, or removal — use the email support route and mark your message as a data query so it reaches the right team.
These are the questions we see most often from people reading through the policy for the first time.
Yes, these terms apply to all accounts accessing the platform. Whether access is permitted depends on your local law and the eligible regions at the time you open or use your account. We recommend reviewing the eligibility conditions shown during account creation and checking your local rules.
Yes. Log in and go to the transaction history section of your account. Every bKash, Nagad, and Rocket deposit is listed there with a date and reference. If a record does not match your wallet receipt, raise a correction request through live chat with both references.
We retain transaction and account data for the period required under applicable rules after account closure. Once that retention window ends, the data is deleted on our scheduled cycle. You can ask about the specific retention period by contacting support through the email route.
Open a support ticket through live chat or email, include your account ID, and state the detail that needs correcting and what the correct version is. Our team will verify and update it. This covers contact details, wallet references, and name spellings.
Use the email support route for formal policy disputes. State your account reference, the decision you are questioning, and the section of the policy you believe applies. The team handling policy queries is separate from general customer support and will respond with a direct answer.
Game content from studios available in the lobby is subject to those studios' own terms for the content they supply. Our policy covers your account, your transaction records, and your data on the platform side. For questions about a specific game or provider, check the information shown in the game window or contact us and we will point you to the right resource.